FAQ

Where do orders ship from?

Orders are dispatched from China.

How long does processing take?

Orders are normally processed within 48 hours. Delivery estimates begin after dispatch.

How can I track my order?

When tracking is available, it will be included in your shipping confirmation.

Can I return an order?

You may request a return within 7 days after receipt. Please read our Returns & Refunds page before sending anything back.

How do I contact support?

Email info@kartwo.com and include your order number when applicable.